HELP US SERVE YOU BETTER!
The Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to nor answer this form.
I. DEMOGRAPHIC QUESTIONS
II. QUESTIONS RELATED TO THE CITIZEN'S CHARTER
The Citizen’s Charter (CC) is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times, among others.
The Citizen’s Charter may be accessed through this link: Citizen Charter
III. Service Quality Dimensions (SQD) Rating Please rate our service under each specific icon on the scale, with 5 being the highest and 1 as the lowest.
5 = Strongly Agree
4 = Agree
3 = Neither Agree nor Disagree
2 = Disagree
1 = Strongly Disagree
N/A = Not Applicable
Qualitative Feedback
Your feedback on our day-to-day work is highly appreciated. Please answer the following questions below. As a guide, you may refer to your actual experience with our delivery of services.
Respondent’s data has not been collected, should you wish to consent to providing data adhering to the Data Privacy Act of 2012 (RA 10173).
